General terms and conditions
1. General information & scope
1.1 These general terms and conditions apply to all services, bookings and enquiries made through the platform eventrix.events (hereinafter “Eventrix”) or directly through Soelva GmbH.
1.2 They apply in particular to catering services, classes, events and event organisation.
1.3 The platform is operated by Soelva GmbH / Srls, Via Crispi 37, 39100 Bolzano, Italy.
1.4 A contract is concluded through the confirmation specified in the relevant quotation or booking process. Merely visiting this website does not constitute agreement to a contract.
1.5 Any differing or additional agreements are valid only if confirmed in writing by Soelva GmbH.
2. Description of services
2.1 Eventrix provides a central system for planning, organising and booking events, catering, classes and related services.
2.2 Soelva GmbH may provide services itself or in cooperation with external partner businesses (vendors).
2.3 For classes or events involving external providers, such as florists, photographers, musicians or decorators, Soelva GmbH acts solely as an intermediary.
2.4 Responsibility for the proper performance and quality of these third-party services rests with the relevant provider (vendor) alone.
3. Formation of the contract
3.1 Confirming a quotation or making a booking through Eventrix.events establishes a contract between the customer and Soelva GmbH, provided that Soelva performs the service itself.
3.2 For services arranged through an intermediary, a separate contract is formed between the customer and the relevant vendor.
3.3 In these cases, Soelva GmbH accepts no liability for non-performance, delays, defects or damage caused by the vendor.
4. Prices & payment terms
4.1 All prices are inclusive of VAT, unless expressly stated otherwise.
4.2 Prices are based on the calculations applicable when the quotation is issued.
4.3 Prices may change if material, staffing or rental costs change significantly.
4.4 Payment is made as agreed, by bank transfer, online payment or on site.
4.5 Participation in classes is confirmed as binding only after payment has been received.
5. Booking, deposit & cancellation
5.1 Bookings become binding only after written confirmation by Soelva GmbH.
5.2 Depending on the type of event, a deposit may be required.
5.3 Cancellations must be submitted in writing.
- Up to 14 days before the event: free of charge
- 13–7 days before the event: 50% of the agreed amount
- From 6 days before the event: 100% of the total amount
5.4 Deposits are credited against the contract price or cancellation charges that are validly owed. Any excess is refunded; deposits are returned where cancellation is free of charge.
6. Changes & additional services
6.1 Changes to the scope of services require written confirmation from both parties.
6.2 Additional services, decoration, technical equipment, drinks or special requests are charged separately.
6.3 If the number of guests decreases or increases significantly, the quotation will be recalculated accordingly.
7. Delivery & performance
7.1 Catering and event services are provided at the agreed times and on the agreed terms.
7.2 When delivering food and drinks, Soelva GmbH guarantees maintenance of the cold chain until handover.
7.3 Following handover or buffet setup, responsibility for hygiene, storage and consumption passes to the customer.
7.4 For hygiene reasons, leftover food may be handed over only with a written declaration of responsibility from the customer.
7.5 If drinks are organised or provided by the customer, Soelva GmbH is responsible only for serving the available drinks, unless otherwise agreed in writing.
7.6 Where drinks are provided by the customer, Soelva GmbH accepts no responsibility for:
a) selecting drinks, calculating requirements or planning quantities
b) adequate chilling and storage
c) preparing and providing drinks menus
d) presentation, mise en place or decoration of the bar
e) providing ice, fruit, herbs or other bar accessories
7.7 Additional services such as drinks concepts, drinks menus, cocktail setups, extended bar service, ice, garnishes or special presentations are included only by separate agreement and at an additional charge.
7.8 The customer must provide any independently organised drinks in good time, adequately chilled and in sufficient quantities.
7.9 As a rule, Soelva GmbH does not serve food or products produced, prepared or delivered by the customer or third parties, unless expressly agreed in writing.
7.10 Soelva GmbH accepts no liability for the quality, hygiene, cold chain, storage, labelling, ingredients, allergens or possible health consequences of food or products produced by third parties. Responsibility rests exclusively with the relevant producer or customer.
8. Liability and statutory rights
Statutory liability rules apply. In particular, liability for intent and gross negligence, injury to life, body or health, and mandatory consumer rights remain unaffected. Provisions about external suppliers do not exclude Soelva GmbH / Srls’ own liability under applicable law. Customers must use premises, rental items and loan equipment with care; damage or loss for which they are responsible may be charged in accordance with the law.
9. Participants & house rules
9.1 Participants in classes and events must follow the organiser’s instructions.
9.2 No liability is accepted for personal belongings or valuables brought by participants.
9.3 The organiser may exclude participants who breach safety or hygiene rules.
10. Data protection
10.1 Personal data are processed exclusively to handle bookings, quotations and events.
10.2 Data are shared with third parties only where necessary to perform the contract, for example with vendors or payment service providers.
10.3 Further details on personal data processing are available in our privacy policy.
11. Photographs and video
Identifiable images of participants are used for advertising only with separate, voluntary consent or another applicable legal basis. Attending an event does not by itself constitute consent to advertising use of images. Consent may be withdrawn at any time with future effect.
12. Complaints and jurisdiction
Complaints may be sent to info@condito.net. Italian law applies subject to mandatory consumer protection provisions. Bolzano jurisdiction applies only where it may be validly agreed; mandatory consumer jurisdiction remains unaffected.
13. Severability
If any provision of these terms and conditions is or becomes invalid, the remaining provisions remain effective.
The invalid provision will be replaced by a provision that comes closest to its economic purpose.
📍 Soelva GmbH / Srls
Via Crispi 37, 39100 Bolzano
Email: info@condito.net
VAT no.: IT02976860219
As of 1 November 2026